Returns & Exchanges

At Big Bertha Original, we want you to be completely satisfied with your new home comfort products. If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to start the process and receive your return authorization.

• 2.
  Package Your Items

  Carefully place the items back in their original packaging, ensuring all tags are attached and the product is in its original condition.

• 3.
  Ship It Back

  Print your prepaid shipping label and drop the package off at your nearest authorized courier location or schedule a home collection.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund back to your original payment method within 5-7 business days.